Shipping policy

Shipping Policy

Effective Date: 9th September, 2024

At NURA SUN, we are committed to ensuring your shopping experience is smooth and efficient. Below is an overview of our shipping and delivery processes to help you better understand how we handle orders.

1. Shipping Locations

We offer shipping within India. At this time, we do not ship internationally, but we are constantly working to expand our delivery reach. Stay tuned for updates on international shipping.

2. Processing Time

  • Order Processing: Once your order is placed, it will be processed within 1-3 business days. During high-demand periods (such as sales or festive seasons), processing times may be slightly extended.
  • Custom Orders: If you’ve placed a custom or personalised order, processing may take additional time. We will inform you of any delays.

3. Shipping Time & Costs

  • Standard Shipping (within India):
    Delivery typically takes 5-7 business days once the order has been processed, depending on your location.

  • Shipping Costs:
    Shipping fees are calculated at checkout based on the weight and delivery location. We offer free standard shipping on orders above ₹2000.

4. Order Tracking

Once your order has been shipped, you will receive an email with the tracking details. You can use this information to track your order in real time on the carrier’s website.

5. Delivery Issues

  • Incorrect Address:
    Please ensure that all delivery details are entered accurately at checkout. We cannot be held responsible for deliveries made to incorrect or incomplete addresses. If an incorrect address has been provided, please contact us immediately to rectify it.

  • Missed Delivery Attempts:
    If no one is available at the delivery address to accept the package, our courier partners may leave a notification for re-delivery or hold the package at a local facility.

  • If your order is marked as delivered but you did not receive it, please contact us immediately so we can work with the courier to resolve the issue.

6. Delays and Exceptions

While we strive to meet the estimated delivery times, delays may occur due to unforeseen circumstances such as weather conditions, holidays, or courier service disruptions. We will notify you if any such delays are expected.

7. Contact Us

If you have any questions or concerns regarding shipping, please reach out to us:

support@nurasun.com

We’re here to help you ensure your order arrives as expected!